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Originally Posted by dghundt
I am having frequent problems with Lytec XE multi-user that our technical support believes is due to the pervasive database manager sql 2000i. We need help! Please!
I have windows xp pro in a wired peer to peer mode. All computers run Lytec and Soapware. One computer, the "server", has x-link and docs exchange. The other "workstations" just have Lytec and Soapware.
We have intermittent errors. New patients that we enter into Lytec are not always being transferred into soapware by x-link. I've been told that pervasive database manager needs to recognize a new data in order to put the data in soapware. We reboot the system, modify the new patients street address slightly, then the patient is recognized and transferred. Then the error won't happen again for another couple days. Whenever I call tech support the problems spontaneously revolves and the process repeats itself.
We also get an error that says something like, "database service manager has encountered an error and needs to close". After this we can't even use Lytec without a reboot. We saved some of the details of this error and faxed it to out tech support, but we can't get it fixed.
I reloaded the entire operating system and software onto our "server" recently and we still have these error.
These problems cause a lot of difficulty with our busy medical practice. Is there a pervasive patch for Lytec with XP pro; if so, how do we install it? Is there something we have set up incorrectly? Please help us with this!!!!
Thanks :-) !!!
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I know this is a few years later, but I was wondering if you ever fixed the error?
I'm a programmer and have had tons of trouble with Lytec XE (version 4) and X-Link. The problem is very similar to yours. Sometimes, for no reason, X-link quits reading patient changes/creations in Lytec XE. I managed to delete a few patients, then, X-Link was reading patient changes/creations again. This can happen again within a few hours, days or weeks. It's unpredictable.
One way to guarantee reestablishing the link is to: Close Lytec and X-Link, delete the Audit_Trails.dbp file, reopen Lytec (the file is regenerated), then any new patient creation/changes are read. This is the file that X-Link depends on for transferring patient demographics. It's almost as if this file gets corrupted in a way that X-Link cannot read it anymore. However, Lytec doesn't seem to have a problem with it.
If you have fixed the problem, I would like to know how you did it. Thanks in advance
