Originally Posted by georgev

Oi you, Xbox UK customer support is fantastic; every time I have called them up (ok, it has been twice) they have been incredibly knowledgeable and helpful.

It's been proven (in my mind) that the nicer you are to a CS representative, the better the response you will receive.

Have you tried setting your box up with a static IP, in fact, have you confirmed that your box can pick up an IP address automatically on your network?