It would help if you described those tables, so now we have to guess how to join those tables. My lucky guess will be that tables look like this:
Code:
CUSTOMER (cust_id, first_name, last_name, agent_id)
AGENT (agent_id, first_name, last_name)
If that's similar to your situation, you might try this query:
Code:
SELECT c.first_name ||' '||c.last_name ||' - '||
a.first_name ||' '|| a.last_name customer_and_agent
FROM customer c, agent a
WHERE c.agent_id (+) = a.agent_id;
Concatenation shows all the data in one column, while outer join shows agents that don't have any customers.
I hope this helps ...