Hi all,
Im trying to come up with an ERD for a calls db.
The scenerio goes something like this.
Reps make calls to members. No rep is assigned to a member. Basically if the name shows up on the list you make the call.
Reps make the calls in order to to gather additional member information.
Each call a rep makes should be logged with call date & Time and call outcome (no answer, fax#, etc).