of course! thanks for the quick answer.
Regarding our coffee shops, no we don't store customer data, but I think we should. I even went through the trouble of deploying a fancy client-server app to do it, but the store managers felt it was too time consuming to actually have to type in customer's info.
The present project is to manage our wholesale production and sales, along with web-based orders.
https://secure.joevangogh.com is our online store if you're interested.