CASE STUDY:
1.mission statement:
We give you the facility of most efficient and fastest ticketing service in this country.Where, we maintain consumer rights and honor their demands to optimum level.
2.introduction:
Our business started from 1990,and uptil now; we have 25% queries. We respond to them as quickly as possible , our rate of responding is 70%. Customer is regarded as our first priority.
3.scenario:
We entertain following airlines:
1.PIA
2.Air Blue
3.Thai Airlines
4.Emirates
5.Air Canada
These airlines are sub-divided into catogaries ranging from “A-Z”.
The ticketing is done either on phone or on our website (
www.simairtravel.com) or through presence of consumer in our office.
1.ON PHONE -
We take basic details* of customer.
A unique number is given with our licence number.
Initial data is recorded.
Called once in our office for signature.
Ticket is issued.
2.ON WEBSITE –
Basic details are taken.
In order to confirm consumer reliability , we require our license number to be entered.
We provide facility of “search flight” ,which includes following:
Flight only or Flight plus Hotel or Flight plus Hotel plus Car.
Departing and Returning date.
Passengers: - 18+
2-17 years old
Ticket is delievered
3.ON PRESENCE OF CONSUMER –
Basic details are taken.
License number is given after getting signature of the ticketer
Tickets are issued
Work is done on daily basis under the hierarchy ; from Director to Chief Executive to our 5 Employees. Their Basic details** are recorded for any emergency case.Employees issue tickets to the customers and for queries they have to consult Chief Execetive and for further process they have to go to the Director.
Accountant records earnings on working capital basis. Their basic detail are also recorded.***
Three motorbikes(model number,company name and uniquely serial number recorded) are used to deliever the tickets to certain customer. Driver’s recors are also maintained.
This is how our system works.
THE END