Packford’s Storage Company
Packford’s are a storage company that store standard size crates for clients up and down the UK. Clients can request the collection of crates for storage, and also can request the return of crates to any one of a number of delivery addresses. Delivery and collection times are usually on a next day basis. Clients are charged monthly according to the number of deliveries and returns.
Only certain staff have the authority to make orders for crates. Some clients have many branches, and crates are ordered by branch, but billed centrally. Some crates are left for so long that they may not ever be needed. They may be destroyed if the client wishes, but Packford’s want to bear no risk of destroying needed crates.
Management staff are authorised to view all crates and their history with the storage company. They may also obtain statistics on customer usage. Accounts staff may obtain information on customer usage for customer billing. Sales staff are allowed to enter new business.
You are required to model the current business system and propose a new, integrated software system that will include all current functionality and enhancements needed.