CALL CENTER IT SUPPORT

I START A NEW JOB WITH A COMPANY PROVIDES IT SUPPORT TO CALL CENTERS. WE USE VB6 CONNECTING
VIA ADO TO SQL SERVER 2000 STORED PROCEDURES. OUR ONLINE REPORTING TOOL USES CRYSTAL REPORTS &
ASP (LITTLE VB6). CAN ANYONE RECOMMEND GOOD BOOKS AND WEBSITES TO PREPARE ME FOR MY NEW POSITION
WITH THIS COMPANY?

ALSO, HOW DOES ONE GO ABOUT BUYING RELEVANT CODE IN VB6, TRANSACT SQL, ASP?

WITH CALL CENTERS (OUR CLIENTS) MOVING OVERSEAS-OUTSOURCING, WHAT ABOUT ENRICHING OUR
POTENTIAL CLIENT BASE...FOR EXAMPLE, RECOMMENDING MARKETING EFFORTS TO 'NAILED DOWN' CLIENTS
LIKE PHARMACEUTICAL COMPANIES WHERE THE GOVERNMENT DEMANDS SUCH WORK BE DONE IN AMERICA. OR
EXPANDING OUR ROLE TO ALSO DO...?

ANY IDEAS TO ABOVE THREE ISSUES PLEASE-PLEASE EMAIL mikelynn@comcast.net

I'll put the bulk of my reply in the Chit-chat forum, so that anyone that wants to read it can just follow that link. Cross posting to VB, Crystal Reports, Chit-chat, and Microsoft SQL Server probably isn't a good way to start. Some of the folks here read more than one forum, and get rather annoyed when we find the same message posted repeatedly!

-PatP