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Hi,
if you use dbexport, any user isn't allowed to habe a connection to Informix. So you have to find who have a connection in that way Roelwe wrote. If you don't find any connection, shut down informix.
dbexport is not the best way of making backups. ontape or onbar can be configured to create online backups. In that case users can still work in the database without harming any data consisteny.
Informix have ontape , onbar ,onarchive to backup database in online mode
You don't have to use dbexport for backup ,this command is suit for reorganize more than backup