The User to User column of PC magazine Feb 22, 2005, p. 69-70 may offer a solution to your problem. There may be an autoexec.nt file that is missing, especially after the SP2 update. I was seeing whether there was a market value for my collection of SMART software, various versions, and came across your post. I don't regularly check here and if you need a .pdf of those pages, please email me at
igillespie@pinc.com