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  1. #1
    Join Date
    Sep 2002
    Location
    1
    Posts
    11

    Smile Unanswered: Call Center It Support

    CALL CENTER IT SUPPORT

    I START A NEW JOB WITH A COMPANY PROVIDES IT SUPPORT TO CALL CENTERS. WE USE VB6 CONNECTING
    VIA ADO TO SQL SERVER 2000 STORED PROCEDURES. OUR ONLINE REPORTING TOOL USES CRYSTAL REPORTS &
    ASP (LITTLE VB6). CAN ANYONE RECOMMEND GOOD BOOKS AND WEBSITES TO PREPARE ME FOR MY NEW POSITION
    WITH THIS COMPANY?

    ALSO, HOW DOES ONE GO ABOUT BUYING RELEVANT CODE IN VB6, TRANSACT SQL, ASP?

    WITH CALL CENTERS (OUR CLIENTS) MOVING OVERSEAS-OUTSOURCING, WHAT ABOUT ENRICHING OUR
    POTENTIAL CLIENT BASE...FOR EXAMPLE, RECOMMENDING MARKETING EFFORTS TO 'NAILED DOWN' CLIENTS
    LIKE PHARMACEUTICAL COMPANIES WHERE THE GOVERNMENT DEMANDS SUCH WORK BE DONE IN AMERICA. OR
    EXPANDING OUR ROLE TO ALSO DO...?

    ANY IDEAS TO ABOVE THREE ISSUES PLEASE-PLEASE EMAIL mikelynn@comcast.net
    111

  2. #2
    Join Date
    Feb 2004
    Location
    In front of the computer
    Posts
    15,579
    Provided Answers: 54
    I'll put the bulk of my reply in the Chit-chat forum, so that anyone that wants to read it can just follow that link. Cross posting to VB, Crystal Reports, Chit-chat, and Microsoft SQL Server probably isn't a good way to start. Some of the folks here read more than one forum, and get rather annoyed when we find the same message posted repeatedly!

    -PatP

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