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  1. #1
    Join Date
    Jan 2004
    Posts
    11

    Unanswered: Application is hung

    Hello Friends,
    A user is calling stating that their application is hung - sitting with an hour glass or with the browser not responding. Assume you know the server and the instance and that the server supports multiple instances.

    You need to determine if the database could be contributing to the problem or could be the cause of the problem. Describe at a high level what process you would follow to rule the database out or in as the problem.

    Any idea!

    Thanks,
    Frank

  2. #2
    Join Date
    Nov 2002
    Location
    Jersey
    Posts
    10,322
    Quote Originally Posted by repl123
    Hello Friends,
    A user is calling stating that their application is hung
    I'll leave that alone.....
    Brett
    8-)

    It's a Great Day for America everybody!

    dbforums Yak CorralRadio 'Rita
    dbForums Member List
    I'm Good Once as I ever was

    The physical order of data in a database has no meaning.

  3. #3
    Join Date
    Feb 2004
    Location
    In front of the computer
    Posts
    15,579
    Provided Answers: 54
    Quote Originally Posted by repl123
    Hello Friends,
    A user is calling stating that their application is hung - sitting with an hour glass or with the browser not responding. Assume you know the server and the instance and that the server supports multiple instances.

    You need to determine if the database could be contributing to the problem or could be the cause of the problem. Describe at a high level what process you would follow to rule the database out or in as the problem.

    Any idea!

    Thanks,
    Frank
    Ask your instructor or TA which help desk you should call for that kind of problem on these servers?

    -PatP

  4. #4
    Join Date
    Feb 2004
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    Provided Answers: 54
    Quote Originally Posted by Brett Kaiser
    I'll leave that alone.....
    Now pay attention! They are claiming that their application is hung. That is a different kind of issue, not bragging!

    -PatP

  5. #5
    Join Date
    Nov 2002
    Location
    Jersey
    Posts
    10,322
    Didn't your sweetie in high school used to call you her applicator?

    ..damn this is more corral stuff...

    Any good question lately?

    Oh, and btw, it's never the database....
    Brett
    8-)

    It's a Great Day for America everybody!

    dbforums Yak CorralRadio 'Rita
    dbForums Member List
    I'm Good Once as I ever was

    The physical order of data in a database has no meaning.

  6. #6
    Join Date
    Jan 2004
    Location
    In a large office with bad lighting
    Posts
    1,040
    High level ... hmmm ... do a hard reset on the application server! If the problem goes away it's the application. If that fails, do a hard reset on the database server. If the problem goes away, the application caused the problem to appear on the database server. If the problem still exists, press the red button in the server room and switch over to the generators.


  7. #7
    Join Date
    Jan 2004
    Location
    In a large office with bad lighting
    Posts
    1,040
    Quote Originally Posted by Pat Phelan
    Now pay attention! They are claiming that their application is hung. That is a different kind of issue, not bragging!

    -PatP
    No brag ... just fact!

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