The purpose of the Trip Management System is to provide integrated support for passenger travel to our customer service employees and airline customers. The system will support all aspects of passenger booking and travel on the airline.
1. Allow customers to check their frequent flier point balances
2. Identify available flights based on passenger travel needs
3. Allow customers and customer service representatives to create custom itineraries.
4. Select a seat on a scheduled flight
5. Send tickets to passengers
6. Check a passenger in for a flight
7. Ensure passenger baggage is placed on the correct flight
8. Credit a passenger’s frequent flier account
9. Allow corporate customers to contract for rates on specific routes
10. Bill corporate customers for flights booked on their account
11. Accept payment (cash, credit, or frequent flier miles) for bookings by customers
12. Identify special services (dietary restrictions or medical equipment) requested by customers
13. Board a flight
14. Prepare a flight manifest for the aircrew
15. Prepare a load list for the baggage handlers and safety officer
Additional Analysis Notes:
When a customer is looking for a flight they will know a departure and a destination point. Most of the time customers are going along established flight routes (airport to airport). Sometimes a customer will go to special locations, in this case we’ll need pickup and drop-off coordinates. Once a customer has reserved a flight, they will be provided the opportunity to select a seat and a meal for flights that offer meal service. The meals will depend on the service provided (breakfast, lunch, dinner). This is a premium airline, so we will always feed a major meal. We offer a range of special services to customers that they can specify at the time they book the flight. These services include special meals (vegan, vegetarian, kosher, etc.), wheelchairs, and special treats (wines, liquor, candies, etc.)
On the day of the flight, all passengers flying on an itinerary will need to check-in and receive boarding passes. The boarding pass will need to show the flight, seat, departure time, destination, departure gate, and boarding time (30 minutes prior to departure time). We issue boarding passes for all segments of an overall flight. A customer that has two stops along the way will get three boarding passes. Prior to take-off, the safety officer will receive a passenger manifest and a report of the total weight of passenger baggage loaded on the flight.
Thirty minutes prior to departure of a flight, the plane is boarded. Passengers will present their boarding passes and board the plane. Those passengers boarding must be checked against the list of those that have checked in. We frown on leaving passengers behind at airports, especially in unfriendly places. Flight crews are provided with a detailed manifest of passenger names, seat assignments, special needs, and final destination.
When the plane lands, baggage for passengers going to that location or to connecting flights is unloaded. Other bags are left on the plane. Any bags not claimed from the baggage system are collected and returned to the customer’s address of record.
All customers must pay for flight reservations at the time of booking. We take cash, credit cards, and frequent flier miles. Corporate customers can contract for specific rates on various routes. Passengers booked under a corporate account are charged contract rate if one exists; otherwise they pay the standard rate for the flight segments involved. Customer frequent flier accounts are credited with the miles for each flying segment within 30 days of travel.