Q: HOW TO ORDER:
A: Its easy! Select the URL below your configuration choice and follow the link. Fill out the order form for the package you are interested. In the 'Comments' field include any Paypal or preferred payment details if you are not paying by credit card. (Additional Monthly Fees: For LayeredNOW / CentOS packages ONLY Cpanel/Fantastico upgrade is available for an additional $25 per month.)
Q: Can I change the OS or other OS options on a "Rapid Deploy!" host.
A: NO. All hosts are pre-loaded with a configuration that many users find to work great for all types of hosting platforms. ANY changes to the OS will change the order to a 'Custom Order' and have a 72 hour turn around time.
Q: Can you install a control panel on a rapid deploy host?
A: Yes, depending on the OS support for the control panel. This will delay the deployment time a few hours to allow for installation of the control panel software and licensing.
Q: Where are your Data Centers?
A: We have 12,000 SQFT of cages at Savvis IDC in Fort Worth Texas with multiple gigabit uplinks to their international backbone. Our second facility includes 21,000 SQFT of cages at Databank in downtown Dallas Texas with a blended, currently 5 carrier mix. (Level3, Savvis, Sprint, Time Warner, Broadwing). We provide all our own hardware, staff and support personnel. We simply sublet the space from the major datacenters and do everything else on our own.
Q: What is the average turn around on *custom orders* placed.
A: 24-72 business hours depending on the configuration. We offer no guarantee on the setup time and try to always meet or beat the 24-72 hour timeline
Q: What is the average turn around on *Rapid Deploy orders* placed.
A: Less then 2 business hours (see specifications above) depending on the confirmation of payment details.
Q: Do you have an address we can 'PING' to test.
A: Yes. You can ping 'speedtest.layeredtech.com' (Savvis DC)
A: Yes. You can ping 'speedtest2.layeredtech.com' (Databank DC)
Q: Which forms of payment do you accept.
A: We currently accept all major credit cards and PayPal. Contact us for more details.
Q: Do you allow IRC / IRCD or P2P applications on the network?
A: No. Please read our AUP / TOS for more details. All IRC is strictly forbidden on our network. Any host found running either a IRC client or server will face suspension of services and possible cancellation of service. Please do not run IRC on any of the Layered Technologies networks.