Hi my name is Aditya..
i'm a newbie in developing a CRM system, what kind of database should i use..
i only know mysql and hsqldb a little bit of Sql server ...
i don't know anything about CRM i've got some example program about CRM
but i don't know the purpose of building CRM, what a user need and what kind of information that a CRM program should provide..
i'm sorry that i didn't explained before, i've got this assignment from my boss to build a CRM on customer so i just figure it out myself what kind of data that they need but i need more suggestion about CRM
Must admit I find specifications a bit of a two edged sword though. They usually pick the most junior person on the team to write the spec (everyone else is doing real work). This person then writes out a document that describes the current system (no matter how much they hate it). Then they add a few bells and whistles to it to add any new features which are required. Users are then terrified of doing anything different to what's in the spec (even if they can see it's stupid). Finally when it comes to delivery, both sides will use the spec as a weapon i.e. developers saying that the login screen wasn't in the spec so they'll need more budget to supply it and the users saying where is that tripple hierarchy report that no one uses or understands.