J. McLaughlin a high end retailer is searching for a systems manager for their Point of Sale Systems. We are looking for candidates with prior pos experience. Please see information on the position below.

If you feel that you are qualified for this postion please send your resumes to hr@jmclaughlin.com.

The main responsibilities and functions of the System Support Manager is to implement, train and provide support to local and remote users of the POS and business applications supported by the IT Dept. The System Support Manager is also responsible for analyzing business processes; structure/provide reporting for operational and decision making business activities based on end user and management requirements.

Main Areas of Responsibilities

End user support

Provide help desk support for IT related, POS, and business application questions
Assist in the creation and evaluation of IT requests and direct them to the appropriate
internal/external IT resource based on request requirements and resource capabilities
Analyze and resolve issues regarding application functionality
Analyze and resolve data integrity issues

User Training

Create training documentation for Celerant Command Retail POS, Microsoft Dynamics GP and other IT
supported applications
Develop and deliver application training for end users

Business Process Analysis

Analyze and understand complex business process and document said processes using
PC- based tools such as MS-PowerPoint , MS -Visio, MS-Excel, SmartList Builder, FRx and Crystal
Develop operating procedures for business processes utilizing Microsoft Dynamics GP and the
integration with Celerant Command Retail POS application
Develop and customize as necessary applications to meet business process requirements that cannot be
met using either the existing Microsoft Dynamics GP or Celerant Command Retail POS applications
Utilize and update test environment for use in piloting new application implementations and version

Business Applications Promotion

Understand the suite of Microsoft Dynamics GP applications and business process requirements
such as to be able to recognize and promote opportunities to leverage the applications to
improve business operations and operating performance
Advocate and encourage the utilization of the Microsoft Dynamics GP applications and its
feature/functionality to all business units
Develop effective presentations to describe the potential use and benefits of business
processes utilizing the existing business applications

Analysis Tools

SQL Query Analyzer, SQL Report Engine, SQL Analysis Services, Great Plains Report Writer,
SmartList Builder, FRx, Crystal Reports, and others

Skill and Abilities

Excellent verbal and written communication skills
Excellent problem solving skills and comfort with ambiguity in addressing yet-to-be defined
client business challenges especially where there is no precedent
Ability to effectively communicate complex business processes and application solutions to
users at all levels
Proficient in MS-Word, MS-Excel, MS-PowerPoint, MS-Access, MS-Visio, MS-SQL and Crystal
Microsoft Dynamics GP applications: AP, AR, GL, Sales Order Processing, Purchase Order
Processing, Inventory, and Project Accounting
Understanding of the standard packaged systems implementation process
Understanding of the standard software development life cycle
Strong team player skills: flexible, friendly, collegial, and enthusiastic
Four year degree in computer science or equivalent experience
At least 5 years of experience in Information Technology
At least 1 year experience utilizing POS and ERP applications in a distribution, manufacturing, or retail

For more information on J. McLaughlin go to jmclaughlin.com.