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AptHost Communications Inc. has been serving small business owners and web developers for over 7 years. We've continued to grow due to our reputation, reliability standards, and our excellent technical support.
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Questions and Answers:
How soon will my account be activated?
We know that you want to get started with your account right away, that is why we offer instant account activation for reseller and web hosting accounts. As soon as you signup, your account is activated and details are emailed to you within minutes.
Do you offer a money back guarantee?
We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide, we offer a 45-Day Money Back Guarantee. If our service is not everything you expected and more, we will refund 100% of your subscription price, Guaranteed! Signup today with absolutely no risk!
Do your servers have battery backups and generators?
Each server is protected by a uninterruptible power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your website is always up and running, regardless of power conditions.
Do you provide data backup protection?
YES! We backup all of our servers to a remote location every night. We have our own server to handle backups so losing data will become a part of the past. You can request an account restore to yesterday, last week or even last month!
What is AptHost's uptime?
We don't just claim 99.9% server uptimes, we guarantee it in writing. If your server is not up 99.9% of the month, you are eligible to receive a free month of hosting! However, don't expect to ever invoke this guarantee, extended downtime is extremely rare. For more information regarding our uptime policy please visit http://www.apthost.com/uptime-sla/
What can you do better than anyone else? Do you possess hard-to-find or specialized expertise?
We aren't cheap when it comes to quality. We hire the best administrators in the industry to monitor our servers 24 hours a day, 7 days a week, 365 days a year. We are here to answer your questions either by email, chat or telephone so we can overcome your problem with a solution as quickly as possible.
Do you provide the fastest service, the strongest guarantee, longest hours, the best SLA, or better follow up? Our average response time for an email ticket is less than 15 minutes during peak hours in EST. We provide you with 99.9% up time each month so your website is up the longest with no problem whatsoever. We have optimized our servers with the best security possible and the fastest response times so your website responds quicker no matter what time of day it is.