Please review our position below and contact Justin Dunn or Rory Watkins at 1-866-321-4287 or through email to firstname.lastname@example.org. We look forward to speaking with you.
Length: 2 years
Location: Houston, TX
Provide 3rd level reactive and proactive performance management for mission critical systems. Identify requirements for real-time alerts to notify support groups of a current or potential performance problem. Respond to real-time performance alerts to resolve performance problems, regular on-going review of analysis of performance data to identify current performance problems and proactively detect potential future performance problems. Define requirements for performance management tools and databases and provide on-going support of the clients operation. Plan and implement as per client's proposal(s). Provide recommendations in Call Center technology and design. Ensure day-to-day support of the domain and components supported are maintained, optimized and used effectively within a high level of availability.
Web and App Hosting Front-Line Support position; Strong knowledge of web application hosting technologies including: Windows 2000, & 2003 Operating Systems, all versions of IIS, HTTP and HTTPS and content load balancing; TCP/IP, DNS, HTTP, FTP, SMTP, SSL, PKI, firewalls, load balancers, and website monitoring.
Excellent team player with good consulting skills, outstanding customer service & communications skills
Proven ability to multi-task and manage risk
Proven ability in metrics preparation and analysis
Leadership qualities: Integrity, Organizational skills, Attention to detail, Deadline management
Two years of web hosting infrastructure or web technology experience
Web and App Hosting Front-Line Support position; Business Specific Requirements: must haves
• troubleshooting skills
• project management
• IIS, APACHE administration (install, configuration, troubleshooting)
• Siteminder (single sign on) expertise
• BEA Weblogic administration
• Knowledge on system resource consumption and how to troubleshoot (disk, memory and CPU)
Nice to have
• J2EE working knowledge
• application development skills
• consulting skills
• scripting skills
• WLM experience
• Service Guard experience