IBN Helpdesk software is an ASP.NET based solution for tracking client requests and creating schemes of help desk management using ITIL. IBN is a web-based helpdesk system that can be accessed through the web browser in the internet.Web-technology makes the remote access to the help desk system real. The web-based Helpdesk software is meant for customer service and support.
IBN Help Desk Key Features
Internal and external issues, spam filters
Automatic processing external e-mail messages
Issue related to-dos
issue management: solution offering, status changing, assigning of responsible users