IBN Helpdesk software is an ASP.NET based solution for tracking client requests and creating schemes of help desk management using ITIL. IBN is a web-based helpdesk system that can be accessed through the web browser in the internet.Web-technology makes the remote access to the help desk system real. The web-based Helpdesk software is meant for customer service and support.

IBN Help Desk Key Features

Internal and external issues, spam filters

Automatic processing external e-mail messages

Contact management

Issue related to-dos

issue management: solution offering, status changing, assigning of responsible users

MS Outlook and Mozilla Thunderbird integration

Issue time tracking

Reporting & statistics

Official Site in English - http://1web-based-helpdesk.com
Official Site in Russian - http://www.pmbox