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  1. #1
    Join Date
    Apr 2004
    Location
    outside the rim
    Posts
    1,011

    Unanswered: Access Runtime 2010 wants XP ... on XP

    Howdy! An interesting conundrum:

    I am about to distribute an Access 2010 (in 2007 format) db app and on the first workstation, when I go to install Access 2010 runtime, it returns a message that reads "you must install this on a machine with XP SP2, XP SP3, Vista, etc. etc."

    Funny thing: it's an XP SP3 box, OEM windows that came with the PC, all updates installed (which I believe includes the "Genuine Advantage" crap)

    Now what?

    Thanks!
    have fun!

    Todd S.
    click to email


    Independent Development Consultant
    Biz db & reports - SQL, Access, Crystal, Seradex and more
    Small, custom, unique programs - Office, VBA, .NET


    _________________________________________________
    Favorite message from Windows:
    There was an error displaying the previous error message

    Sadly, there was no error number to look up ...

  2. #2
    Join Date
    May 2010
    Posts
    601
    Depending on the way the installer checks for what version of Windows is installed it may be getting blocked by some protection software.

    What anti-virus and/or spyware protection software is running? Have you tried disabling them before running the install?

    I am currently installing a Virtual PC that will have XP SP3 to test my installer package that includes the Access 2010 runtime. I will let you know if I have the same issue.
    Boyd Trimmell aka HiTechCoach HiTechCoach.com (free access stuff)
    Microsoft MVP - Access Expert
    BPM/Accounting Systems/Inventory Control/CRM
    Programming: Nine different ways to do it right, a thousand ways to do it wrong.
    Binary--it's as easy as 1-10-11

  3. #3
    Join Date
    Apr 2004
    Location
    outside the rim
    Posts
    1,011
    sorry for not getting back sooner - for some reason dbForums is not notifying me of responses.

    Turns out I violated one of the golden rules of dev: I believed a user at face value without first verifying.

    The user was on SP2, which RT2007 will accept, but RT2010 will not.

    Thanks!
    have fun!

    Todd S.
    click to email


    Independent Development Consultant
    Biz db & reports - SQL, Access, Crystal, Seradex and more
    Small, custom, unique programs - Office, VBA, .NET


    _________________________________________________
    Favorite message from Windows:
    There was an error displaying the previous error message

    Sadly, there was no error number to look up ...

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