We currently have a full time position for a Senior Siebel Business Analyst with one of our top tier clients in Orlando, FL.

The client employs more than 7,700 employees in 42 countries and benefits from more than 40 years of industry experience with a global customer base of more than 300,000. You will join an extremely successful performance and growth-oriented team, and enjoy a highly competitive compensation and benefit package including retirement benefits, educational reimbursement, relocation and more.

This position is situated in the regional Business Applications Services and Solutions group with the purpose of adding value to the Siebel applications and the business through your extensive specialist knowledge, through knowledge of integration with other applications, and through constructive teamwork with the business and other IS teams around the world.

Contact Daniel Barber at dbarber@nichetech.com or call (610) 847-2143.

Required qualifications and experience
• Bachelor’s Degree, ideally in Computer Science, MIS, Engineering, Mathematics or a relevant business field
• Siebel certification
• 3+ years Business Analysis in Siebel or a similar CRM environment
• Experience providing systems support in direct contact with users to solve issues with business applications
• Experience working in a global implementation of Siebel (version 7 or 8 preferred) with some Project Management (or understanding of key principles of Project Management) or work scheduling experience
• Global business reach, including working remotely with globally scattered users and IS teams, including external partners
• Working in a service business with a sophisticated supply chain is desirable
• Quality assurance responsibility after development is complete and signoff on solution provided meets the customer expectations

Skills and knowledge
• Excellent communication skills, both written and verbal, and the ability to present difficult concepts in understandable terms to all levels in the organization. Highly developed analytical, problem-solving, reasoning and assessment skills
• Requirements planning and management: gathering, analysis, documentation and implementation
• Ability to integrate systems capabilities with business needs where potentially the degree of customization required is above industry benchmark levels
• Good knowledge of troubleshooting issues. Understanding of latest technological solutions for CRMs and IT at large
• Demonstrated work planning and prioritization skills for a small group
• MS Office tools, to advanced user level
• Extensive testing experience using automated testing tools such as LiveCompare, FocusFrame, Worksoft, etc.

• Knowledge of integration between SAP and Siebel using idocs and interfaces
• Experience in European or American or Oceanic/Asian business systems
• Enough technical understanding to aid problem-solving, providing specifications and performance of testing
• Six Sigma methodologies or other structured quality tools
• Past role progression
• High volume data analysis
• Certified Business Analysis Professional (CBAP) from IIBA
• Project Management certification (PMP or CAPM) from PMI
• Six Sigma Green or Black Belt