Reston/Herndon VA (Silicon Valley East)

The salary range is $110,000 to $120,000 (plus a 10% annual bonus)

Job Title: Application Operations Engineer

Job Description:

As an Application Operations Engineer you will be responsible for technical and problem analysis for production issues while monitoring the health of the production Online School applications.

Work with Customer Service, Application Engineers, Database Administrators, Network Operations, Project Managers, Product Managers and other Stakeholders to diagnose and resolve issues.
Develop software application or database patches to resolve issues in production while developing options and suggestions for long term resolution.
Participate in production support related application deployments and maintenance activities.
Collaborate with Application Engineers, Application Architects, Database Administrators, Network Operations, Quality Assurance to identify issue patterns, make architectural or application recommendations and create plans to prevent future occurrences.
Perform scope / impact analysis and negotiate with Team Lead, Management, Quality Assurance and Stakeholders to evaluate issue priority.
Become an expert in understanding the application and system domain to aid in cross-team issue diagnosis and resolution.
Develop administration applications and tools to facilitate application monitoring, automate issue detection and decrease issue resolution time.
Clearly and effectively document information and procedures - in the trouble ticket system and the production support knowledgebase

Bachelor's degree in Computer Science, Software Engineering, Information Systems (or related field of study)
5+ years experience in software development
3+ years of experience developing web applications
Experience working with remote team members
Ability to handle multiple competing priorities in a fast-paced environment
3+ years experience of Java, 3+ years experience of J2EE
3+ years experience with application frameworks such as Spring, SpringMVC, Java Server Faces, SEAM, Java Server Pages, and/or struts in an enterprise load-balanced environment.
3+ years experience of Oracle and SQL
3+ years experience with persistence frameworks: EJB3, JPA, Hibernate, Toplink, etc.
3+ years experience with JavaScript
3+ years experience with Tomcat
3+ years experience with Unix and scripting languages.
Experience and passion for troubleshooting issues in a web application environment (e.g. Tomcat, Oracle, NAS, load balancer) is highly desirable
Experience with code optimization and performance tuning
Experience with any of the following is a significant plus: Oracle BI, Ext JS, jBPM, iText, SOAP, SMTP
Experience with the following tools: Maven, ANT, IDEs (Eclipse, NetBeans, etc.), revision control tools (e.g. Subversion)
Excellent written and verbal communication skills