Works independently in trouble-shooting and providing technical and developer support for products / solutions via email, chat etc.
Makes changes based on client specifications and company standards for installations/enhancements.
Performs administrative and other duties as assigned.
Typically interactions are with systems administration teams at client locations. Responsible for escalation at the right time to field support / higher levels.
May guide new members of team.
Monitoring and TT Tools
In addition to L2 below skils are required.
Ability to configure & optimise various network monitoring & management platforms.
Contribute to RCA & Data analysis.
Network Data Advanced Administration
TIS - Network WAN Ability to develop a detailed Design for enterprise WAN network architecture.
Ability to provide expert Escalation support on priority incidents.
Develop Detailed Design documents on Enterprise architecture, Migration plans and configuration templates.
Develop and audit HLD and DLD design documents as per the business needs.
Design and develop configurations templates for HSRP, VRRP,GLBP, Load balancers architectures. Architect, Design and Implement Enterprise VPN and MPLS-VPN network.
Design / recommend best practices on configuration of QOS,Multicast, VRF, on routers.
(MPLS)Design / recommend WAN Network sizing and performance requirement recommendations as per business needs.TIS - Network Core IP Expert Understanding of Operating System and Command Syntax on Cisco, Juniper & Nortel Platform.
Ability to guide a team of expert Network engineers in Implementing approved Network design solutions.
Develop standard templates for Cisco hierarchical design,multiple AS, OSPF Areas, SPF algorithm.
Expert understanding of Core Routing protocols like IS-IS,OSPF and BGP.
Develop High Level Design and Detailed Low-level Design Documents covering every aspect of implementation,configuration, inventory etc.
Recommend / Size appropriate Network devices-solution to suit the business needs like Multiplexers,IPAM, Performance tuning / monitoring tools and devices.
Should be able to do RCA's and act as escalation support for Cisco, Nortel and Juniper based network infrastructure related incidents.
Develop and recommend Hierarchical design changes to existing network for best network performance and optimization.
Help in Test plans prepare.
Able to Design and Implement MPLS Network Infrastructure suitable to business needs.Design, Implement and manage Advance MPLS technologies(Traffic Engineering,