Position: Desktop Support
Agency: State of IA
Location: Des Moines IA
Duration: 12 Months

Job Description :
1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.

Candidate must be able to:
· work trouble tickets from system
· solve issues through remote desktop (Log Me In)
· answer how to questions and resolve complex issues related to applications, printers, connectivity
· order equipment and manage the lease replacement programs,
· setup and install new PC’s,
· maintain a positive outlook, be professional, and provide excellent customer service

Skill Required Required Experience Candidate Experience Last Used
Troubleshoot Windows 7 or Windows XP Required 3 Years
Remote desktop troubleshooting tools Required 3 Years
Windows Servers Required 3 Years
Troubleshoot Printers Required 3 Years
Troubleshoot Network Environments Required 3 Years
Troubleshoot Desktops Required 3 Years
Troubleshoot Applications Required 3 Years
Active Directory Required 3 Years
A+ Certification Nice to have