Procedure writer - remote position - can be located anywhere
PROCEDURE WRITER - THIS IS A REMOTE POSITION - CAN BE LOCATED ANYWHERE
PROCEDURE WRITER - THIS IS A REMOTE POSITION - CAN BE LOCATED ANYWHERE A BAC BRANCH IS NEARBY
Candidates will provide Writing Sample BofA?s Procedures Document and Writing Template
Procedure Writing exp REQUIRED
MS Word exp REQUIRED at least 5 yrs.
Seeking candidates with previous Bank, Mortgage Servicing and or Collections exp
Must have exp in managing 10+ docs simultaneously. Develops policy and procedure documentation by reading/analyzing regulation documents, business requirement documents (BRDs), interviewing subject matter experts and completing task analyses. Able to follow documented formats and standards consistency guide. Proficient with using Microsoft Office suite, and familiar with info mapping and/or other Microsoft Word templates. Able to manage multiple and competing priorities of varying complexity including small to extra large projects. Able to work with little direction and is self directing. Able to meet demanding deadlines.
Must Have the following SKILLS:
1. Policy and Procedure writing experience
2. previous Bank, Mortgage Servicing and or Collections exp
3. Process flow/Process mapping experience
4. Proficient in Microsoft Word Templates
5. Proficient in Microsoft Office software (Word, Excel, PowerPoint, Visio)
6. Strong verbal and written communication skills
7. Strong customer service skills
Analyzes business requirements and large, complex projects to understand impacts to documents, and can accurately inventory impacted documents. Develops clear and accurate user documentation based on business requirements with little direction. Researches, asks probing questions, follows up on gaps and verifies information to produce quality documents. Independently manages multiple large/complex projects and issues, and directs work of other associates related to these projects. Demonstrates excellent project management skills, including managing complex tasks and dependencies with other task and areas, developing detailed project plans, managing risks and developing contingency plan.