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  1. #1
    Join Date
    Feb 2014
    Posts
    2

    Is this possible?

    Hello,

    I have an idea that my client is asking for and I want to know if it is possible. I currently have an online web form. It has rules to send the response to a certain person(s) when certain items are checked, etc.

    Once the form is completed by a customer and the email is sent, is there any way of tracking the response of the employee back to the customer?

    Like this:

    form>customer>employee>customer

  2. #2
    Join Date
    Jan 2007
    Location
    UK
    Posts
    11,434
    The employee could use a similar (if not the same) mechanism to respond to the customer i.e. a webform that sends the emails... and tracks the data.
    George
    Home | Blog

  3. #3
    Join Date
    Feb 2014
    Posts
    2
    Brilliant! Thank you!

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