Application Support Specialist, Monterey Park

Full time Position - Monday thru Friday 8am-5pm

Competitive Salary & Benefits Package
Position Overview

CASA of Los Angeles is seeking a Application Support Specialist to assist program staff and volunteers in using the Efforts to Outcomes (ETO) system. This individual will help train on the software and also provide assistance with Excel, which supplements the online tracking and reporting system. This is a unique opportunity for a talented and proactive individual to join a growing organization at an exciting time. Key responsibilities include;

• Provide prompt technical support to program staff and volunteers on ETO application, responding to user questions received by telephone, email and in person.
• Provide formal and ad hoc training on ETO for volunteers and staff, in small groups and one-on-one ensuring a high level of customer satisfaction.
• Maintain working knowledge of the ETO system.
• Work with supervisor and program staff to identify and implement program and indicator updates.
• Assist with data management and reporting.
• Assist with migration of data and documents from paper and legacy systems to ETO.
• Help maintain donor database (Salesforce) and assist with maintaining donor reporting and mailing list preparation and maintenance.
• Additional responsibilities assigned as necessary

Successful Candidate will have

• BA/BS degree in a technology related field.
• Minimum of 2 years’ experience providing computer software or hardware support
• Experience with database management and ETO a plus.
• Knowledge of MS Office Suite with particular knowledge of Excel
• Excellent customer service skills and ability to work with a wide variety of people at various skill levels
• Ability to display tact and good judgment in dealing with varying situations
• Knowledge of information technology architecture
• Good communication and interpersonal skills
• Technical skills: SAP Business Objects, SQL, Salesforce, MS Office including Excel, Efforts to Outcomes (ETO) a plus

How to Apply
For more information and a full job description, please visit our website at Applicants should send a resume, salary requirements and cover letter outlining how they meet the specific requirements of the position to

Please note that the selected candidates will be required to submit to a full Livescan and background check.

CASA of Los Angeles is an Equal Opportunity Employer and is committed to fostering diversity within its staff.